Important Update from Nissan Oceania
The Australian and New Zealand Nissan Corporation and Financial Services (“Nissan”) is currently managing a cyber incident. Here is the latest information on our incident response.
Updated Tuesday, 21 May 2024
We have completed the majority of notifications to individuals following the cyber incident that impacted our local business in December 2023.
Our support measures, which include access to IDCARE, free credit monitoring, reimbursement for replacement government ID where appropriate, and a dedicated call centre for cyber-related enquiries, remain in place for individuals who have been affected.
You can view our data breach notification statement HERE.
Data breach by our third-party call centre provider.
Regrettably, we became aware on 18 April that the external supplier we contracted to manage our dedicated cyber incident call centre, OracleCMS, was impacted by its own data breach that affected several of its clients, including Nissan.
Unfortunately, some Nissan customer, staff and other stakeholder information, which OracleCMS held on its systems to be able to answer incoming queries, was compromised during the incident.
That dataset includes names, contact details, dates of birth and a summary description of the information in the Nissan cyber incident notification letters. No identity documents, copies of documents or ID numbers were affected.
We understand this news will be especially disappointing given people have already had their personal information compromised. We want to assure you that we are doing everything we can to protect and support every person who interacts with us and our suppliers.
Advice to protect against identity theft, scams or fraud.
If your information was disclosed in this incident and we have up to date contact information for you, you will receive an email or letter notification with further details about what this means for you, and to remind you of the support services we have put in place to minimise the risk of identity theft, scams or fraud
If you have already followed this guidance and taken up the support services offered to you, then no further action is required.
In addition, we continue to encourage everyone to take the following steps:
- Be vigilant for any unusual or suspicious online activity.
- Avoid clicking on any links or opening any suspicious emails or attachments.
- Be vigilant for any unrecognised or unsolicited telephone calls, emails or messages asking you to provide personal information.
- Always verify the sender of any communications received to make sure they're legitimate.
- Update your passwords regularly, using 'strong' passwords and not re-using passwords for multiple accounts.
- Enable multi-factor authentication for your online accounts where available.
- Report a scam in Australia by visiting Scamwatch at www.scamwatch.gov.au.
If you would like to speak to someone at Nissan, or wish to make a complaint, please contact our customer call centre between 9am - 9pm NZT weekdays on:
- New Zealand 0800 464 7726
- Australia 1800 035 035